Returns & Exchanges:
We will take returns for up to 30 days from the ship date of your order. We can only process refunds for items returned within 30 days, after 30 days we offer exchange or store credit only. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way.
An RMA# is required for all returns and exchanges. Please contact our customer service department to receive a RMA#.
For clothing, it is fine to try it on, however, you’ll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed) or animal hair. Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.
Items that are not returnable are: Tobacco Pipes, Tights and Hosen, Opened Contact Lenses, Opened Prosthetics, Costume Wigs, Earrings (and other pierced jewelry), Spartan/Gladiator Briefs, Wind Instruments, Any Liquid or Cream (Rust Blocker and other Metal Cleaners, LARP Silicone, Fake Blood, Prosthetic Glues and Removers, et cetera), Underwear, Socks (unless unopened), and Custom Items. Custom means any item that is ordered from us that is not normally on our website for sale. For example, a custom color, or custom size of a particular item.